Expeedio offers refunds in certain circumstances according to the following guidelines:
- Expeedio will refund you in full if the service collection is delayed to the extent that it cannot be rebooked to a comparable service for its intended purpose;
- If a fee has been deemed to be applied incorrectly to your account in accordance with our fee dispute procedure
- If you request a cancellation of a service, prior to an attempt for collection and where Expeedio has not incurred a cost from the carrier for the booking.
Expeedio does not offer refunds:
- If the service delivery has been delayed to the extent that it is outside the estimated time of delivery (ETD). Delivery times are an estimate and do not form part of your contract of carriage. ETD is set by the freight carrier, please refer to respective carrier’s terms of carriage for more information.
Refunds may be issued in the same method of payment used for the original booking, or with Expeedio’s credit. At the time of booking, you agree to the terms outlined contained within this user and refund policy. If you don’t agree, then discontinue use of the Expeedio system and do not finalise your booking.
Expeedio reserves the right to modify any provisions of the user and policy without any notice to you. If you have any questions, comments or concerns about our refund and cancellation policy, you may contact us by emailing firstname.lastname@example.org